🛡️ Access & Refund Policy

At DevPivot, we’re committed to delivering practical, high-quality training and coaching to help you launch and grow your ServiceNow career. Please read the following policies carefully before purchasing or subscribing to any of our offerings.

🔓 One-Time Course Access

Applies to: individual courses like Prepare for the Interview

• One-time purchase — no recurring fees

• Includes continued access for as long as the DevPivot platform is active

• You’ll receive any future updates to the course at no extra charge

• If we ever retire the course or platform, we’ll give you reasonable notice and offer alternate access or downloads when possible

📘 Subscription Access

Applies to: DevPivot Ladders or any membership-based content

• Full access to all included content while your subscription is active

• Includes course updates, downloadable guides, templates, and any included community events or group calls

• You may cancel anytime to avoid future charges — access will continue through the end of your current billing period

🎓 1:1 Coaching Access

Applies to: paid one-on-one sessions

• Coaching sessions are scheduled in advance via video call

• You may reschedule with 24+ hours notice

• Missed sessions without notice may be forfeited

• Completed sessions are non-refundable

💰 Refunds

We do not offer refunds for digital products or completed coaching sessions. This helps us protect the integrity of our content and respect the time and value delivered to each student.

By purchasing a DevPivot product or service, you agree to:

• No refunds after access has been delivered (for courses)

• No refunds on completed coaching

• Subscription payments are non-refundable once billed

📬 Need Help?

If you’re having trouble accessing your course or coaching session, contact us — we’ll make it right.

👉 Email us at: support@devpivot.io

Thank you for being part of the DevPivot journey.